Prev Next Contents  

 

Environmental Management

(7)Handling of public complaints

The environmental protection agencies at municipal and district/county levels received 31,427 cases of public complaints in 2005. 3,879 cases were in written materials with 97.1% issues handled. 24,702 cases were through telephones with 98.6% handled. 1,264 ones were through personal visits with 97.5% handled. Another 1, 582 were through e-mail with 99.3% handled.

Regarding the sectors complained, 2,779 cases were about water pollution, 8,650 ones about air pollution, 18,015 ones about noise, 383 ones about solid waste pollution, 36 ones about radiation, 3,421 ones about wastes from catering business,20 ones about chemical pesticides, 227 ones about EIA for new construction projects.

Prev Next Contents